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Privacy Policy

Our Privacy Commitment
At Flandangles Kitchen & Gifts and Gibson's Fine Linens, we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.
This Policy applies to our retail stores and our Web Site. 

What We Collect

Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

your contact information - e.g., name, postal address, telephone number, and email address;
your transaction information - e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

How We Collect and Use Information
Collected from you
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

In-Store and Online Purchases
When you purchase a product in store or on our Web Site, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. We may also need to collect contact information to provide certain services, including delivery services, reserve and pick-up, and extended warranty coverage. If you provide us your email address, we will also collect your email address for the purpose of sending you an e-receipt. 

Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, we offer a Return Policy.

Purchase Follow-Up, Surveys, and Customer Research
Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with your new product.

Customer Reviews
The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

In-store Video Surveillance
Our retail store is under video surveillance for safety and loss prevention purposes. The recorded images of our customers are viewed only when required. 

Cookies, Tracer Tags and Web Beacons
The Web Sites use "cookies", a tiny element of data that our Web Sites can send to your browser, which may then be stored on a Web Site user's computer to permit the Web Site to recognize future visits using that browser. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site. Our Web Sites or email communications may also use a technology such as "tracer tags" or “Web Beacons”. This technology allows us to understand which areas of our emails you click on and our behaviour on our Web Site, such as which pages you visit. These tracer tags are used to help us optimize and tailor our Web Site for you and other future visitors to our Web Site, and to help provide you with email content and ads tailored to your interests.

How we share your information
Flandangles Kitchen & Gifts and Gibson's Fine Linens does not sell or rent our customers’ personal information to any other party. .

Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer of your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.

How to contact us:
Flandangles Kitchen & Gifts and Gibson's Fine Linens is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:

Flandangles Kitchen & Gifts and Gibson's Fine Linens
3036 3rd Ave, Port Alberni, BC V9Y 2A5
Phone: 250-724-5851

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Important Reminder about Privacy and Security:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Flandangles Kitchen & Gifts and Gibson's Fine Linens is not responsible for any transmission by you of any personal information over the public Internet.